Something not working? Most answers are below. If not, the form at the bottom reaches me directly.
The things that come up most. Each answer links to the full manual section.
Check the password and that you picked the right network. If it fails, the setup page stays open so you can try again. If the setup screen doesn't appear on first boot, unplug the device and plug it back in. If it still doesn't show, a factory reset (hold both buttons for 15 seconds) usually fixes it. Full walkthrough: Manual §1.
Both are normal. "Not found" means something you entered, usually a stock ticker, doesn't exist, so check the spelling in the setup page. "Unavailable" means a temporary problem like a network drop or a rate limit, and the next refresh usually clears it. The specific cases are in Manual §8.
FlugVel checks for updates after it connects to Wi-Fi, and whenever you choose Update in Settings. If one is available, it shows the version and release notes and asks before downloading. Nothing installs until you confirm. Details: Manual §6.
Hold the knob and the other button together for 15 seconds. This clears your Wi-Fi, location, theme and every other setting, and the device starts first-time setup again. You can also do it from Settings → Factory Reset. See Manual §7.
Yes. Your device talks directly to the services you set it up with: weather, flights, and your own calendar, notes and stock accounts. None of that data goes through a FlugVel server. Details are in the privacy policy.
Use the form below. Include your firmware version (Settings → Device Info) and what you were doing when it happened, so it's easier to track down.
Replies usually take a few days.
Settings → Device Info on the device.
Which screen, and what you pressed or turned.
What you expected, and what you saw instead.